Roadside Assistance Benefit

Roadside Assistance Services Provided:

Telephone roadside dispatch twenty-four hours a day, seven days a week handled by a live agent.
Three (3) claim limit per year for each active membership.
Maximum benefit level is $100 per service for any of the roadside assistance services listed above.
Members can submit claims for reimbursement if a service provider was not available in their area and they have called RP’s call center first and obtained an authorization number. The maximum reimbursement amount is $100 per service.
Full road and towing services for all self-propelled, four-wheeled vehicles, trucks and RV’s with a carrying capacity of up to one ton (2000 pounds) designed, licensed, and used for private, on-road transportation to nearest service facility.
Motorcycles are provided service

Service if member is not with the disabled vehicle.
Transportation for the member to the vehicle for service or from the vehicle to another destination after service has been rendered
Service will not be rendered in areas not regularly traveled, such as vacant lots, beaches, open fields or other places which would be hazardous for service vehicles to reach.
Towing of a vehicle off a boat dock or marina.
Installation or Removal of snow tires and chains nor rotating tires.
Vehicle’s storage charges.
Service of any kind on vehicles used for commercial purposes.
Cost of parts, installation, products, materials, impounding and additional labor relating to towing or using dealer tags. (Note: All trucks in New York have commercial license plates whether they are used for business or private use. If the truck is used for private use, we will dispatch.)
Service for taxicabs, tractors, boats, trailers, dune buggies, or vehicles used for competition, or stolen vehicles.
Service for unlicensed vehicles.
Service for vehicles illegally parked or impounded.
Repeated service calls for a car in need of routine maintenance.
Service when a vehicle is snowbound. We do not hoist, winch or shovel vehicles from unplowed roads, snow banks, snowbound driveways or curbside parking.