Roadside Assistance Benefit

Toll-Free Number: 1-800-514-1109

Roadside Assistance Services Provided:

  • Towing to nearest facility
  • Fuel Delivery
  • Winching/ Vehicle Extrication
  • Flat Tire Change With members Spare
  • Lock-Out Service
  • Jump Starts

Roadside Assistance Service Includes:

  • Telephone roadside dispatch twenty-four hours a day, seven days a week handled by a live agent.
  • Three (3) claim limit per year for each active membership.
  • Maximum benefit level is $100 per service for any of the roadside assistance services listed above.
  • Members can submit claims for reimbursement if a service provider was not available in their area and they have called RP’s call center first and obtained an authorization number. The maximum reimbursement amount is $100 per service.
  • Full road and towing services for all self-propelled, four-wheeled vehicles, trucks and RV’s with a carrying capacity of up to one ton (2000 pounds) designed, licensed, and used for private, on-road transportation to nearest service facility.
  • Motorcycles are provided service

Roadside Assistance Service Excludes:

  • Service if member is not with the disabled vehicle.
  • Transportation for the member to the vehicle for service or from the vehicle to another destination after service has been rendered
  • Service will not be rendered in areas not regularly traveled, such as vacant lots, beaches, open fields or other places which would be hazardous for service vehicles to reach.
  • Towing of a vehicle off a boat dock or marina.
  • Installation or Removal of snow tires and chains nor rotating tires.
  • Vehicle’s storage charges.
  • Service of any kind on vehicles used for commercial purposes.
  • Cost of parts, installation, products, materials, impounding and additional labor relating to towing or using dealer tags. (Note: All trucks in New York have commercial license plates whether they are used for business or private use. If the truck is used for private use, we will dispatch.)
  • Service for taxicabs, tractors, boats, trailers, dune buggies, or vehicles used for competition, or stolen vehicles.
  • Service for unlicensed vehicles.
  • Service for vehicles illegally parked or impounded.
  • Repeated service calls for a car in need of routine maintenance.
  • Service when a vehicle is snowbound. We do not hoist, winch or shovel vehicles from unplowed roads, snow banks, snowbound driveways or curbside parking.